Privacy policy

Collection of personal information

All information about an individual that may identify that person (e-mail address, telephone number, financial information, postal address, and so on) is referred to as “personal information.”

Your personal information may be collected by Eeyou Istchee Baie-James Travel in various ways. In the first instance, this information may be provided when making a booking or interacting with our agents or other staff, either via our web site, on the telephone or in person at our offices. Your personal information may also be provided as part of a contest or newsletter subscription or on our social media platforms.

Below is a list of the personal information that Eeyou Istchee Baie-James Travel may collect in various situations:

-Your first name and last name

-Your contact details, including telephone number, physical address, and e-mail address

-Information on the method of payment used for your booking (including payment card number, expiry date, and CVV code)

-Information about your bookings

-Your passport number

-Your date of birth, gender, and nationality

-Your personal preferences, travel preferences, and any special requirements to ensure your trip is successful, for example, medical conditions, criminal record, and so on.

Use and disclosure of your personal information

Eeyou Istchee Baie-James Travel uses and discloses your personal information primarily to:

-Contact you about your bookings

-Contact partnering tour operators and service providers regarding your bookings, including airlines, insurance companies, hotel establishments, and so on

-Respond to your requests for travel offers

-Establish and confirm your identity to ensure the security of financial information that is used to make a purchase, thereby preventing fraud

-Ensure and monitor customer-service quality

-Target your needs and preferences and inform you of services, benefits, and promotions that may be of interest to you (to the extent permitted by law)

-Promote its products, conduct customer analysis, send newsletters, and conduct surveys, to the extent permitted by law (please know that you may unsubscribe from newsletters at any time by clicking on a link at the bottom of the e-mail message)

-Any other purpose required or permitted by law

Please know that Eeyou Istchee Baie-James Travel is not responsible for the use and disclosure of personal information that you provide to third parties involved in your trip, during or following your trip.

Sharing your personal information

In an effort to provide you with the products and services you request from us, we may share your personal information with trusted third parties, including:

-Providers of investigation services in connection with personal-data incidents or breaches

-Service providers, such as booking agents, refuelling agents, travel-service providers, cargo providers, car-rental providers, hotels, and airport-assistance services to assist with your travels and other requests

-Government authorities and law-enforcement agencies, such as immigration, customs, airport authorities, and border services to comply with applicable requirements and ensure the safety of our customers, passengers, and employees

-Technology-service providers whose systems we may use to process your bookings and trips

Cookies

EIBJ Travel uses cookies to enhance your web experience, analyze traffic on our site, and establish your main areas of interest for our advertising and promotional campaigns. These small files are stored on your computer following your visit to our site and record information such as language and browsing preferences. These data are used to activate certain functionalities, facilitate browsing, and display advertising based on your areas of interest. This information remains confidential at all times. If you wish to deactivate or block cookies, you can do so in your browser’s settings.

Copyright

All text content (including all information), images, photos, and audio and video content available on our site are protected by Canadian and international copyright laws and belong to EIBJ Travel or its affiliated companies or third parties from which EIBJ Travel has obtained a licence for use of their content. EIBJ Travel grants you a non-exclusive and non-transferable licence to use and display sites and their content on your computer, phone or other electronic device solely for personal and non-commercial use and to make a single copy to save content or print it on paper insofar as you do not modify such content and preserve the copyright notice. You agree that you do not hold any right, title, interest or licence in the software built into, or downloadable from, the sites.

Protecting your personal information

Our employees have undergone training to make them aware of the importance of protecting your personal information.

Links to other web sites

We are not responsible for the practices employed by web sites linked to or accessible from our web site or for the information or content these sites may provide. Please keep in mind that when you use a link to go from our web site to another site, our Privacy Policy no longer applies. Browsing and interaction on any other web site, including sites linked to our own, is subject to that web site’s own rules and policies.

How long we keep your personal information

Eeyou Istchee Baie-James Travel keeps your personal information only for as long as required for the purposes for which it was collected, unless a longer storage period is required or permitted by law. If we no longer have a legitimate business interest in continuing to process your personal information, we delete or de-identify it. If this is not possible (if, for example, your personal information has been stored in a backup archive), we store your personal information securely and ensure that it is no longer processed until it is possible to delete it.

Access to your personal information

Once we have properly identified you, you may access your personal information held by us as permitted or required by law. In some cases, a written request from you may be required.

With regards to bookings, the personal information you provide to us may not be passed on to or changed by a family member, friend or other third party who is not a traveller or the payer of record, unless you provide your verbal consent.

Access to your personal information is subject to the jurisdiction of local laws and courts.

Ensuring the accuracy of your personal information

If there are any changes to be made to your personal information, for example, change of address or telephone number, please contact us promptly by telephone or e-mail to enable us to keep your file and our databases up to date. In turn, we make every effort to ensure that the personal information you provide at the time of booking is complete.

At any time, you may request that corrections be made to your personal information held by us. We pass on updates on your current booking, as required, to our suppliers and partners who have a direct link to your file.

How to contact the Privacy Officer

If you have any questions or concerns about protecting your personal information, please submit your request by phone at (514) 346-5209 or by e-mail at taoufik.bouhnich@voyageseibj.com.

The Privacy Officer will contact you within thirty (30) days of receiving your e-mail.

Updating the Privacy Policy

This Policy may be amended to reflect the fast-evolving rules on protecting personal information and privacy. This version was updated on January 18, 2023.